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Managing the Unexpected: Assuring High Performance in an Age of Complexity
Managing the Unexpected Assuring High Performance in an Age of Complexity
Author: Karl E. Weick, Kathleen M. Sutcliffe
High reliability organizations (HROs) such as ER units in hospitals or firefighting units are designed to perform efficiently under extreme stress and pressure. Using HROs as the model for the 21st century organization, Karl Weick and Kathleen Sutcliffe show readers how to respond to unexpected challenges with flexibility rather than rigidity an...  more »
ISBN-13: 9780787956271
ISBN-10: 0787956279
Publication Date: 7/3/2001
Pages: 224
Rating:
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Publisher: Jossey-Bass
Book Type: Hardcover
Members Wishing: 1
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