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Managing Reference Today: New Models and Best Practices
Managing Reference Today New Models and Best Practices
Author: Kay Ann Cassell
Reference collections and services have changed considerably in the last three decades. We have moved from all services coming from the reference desk to a more fluid environment where users can be served in person, by phone, email, virtual reference/chat, instant messaging, texting, skyping, etc. — Collections have changed too? from print collec...  more »
ISBN-13: 9780810892217
ISBN-10: 0810892219
Publication Date: 3/17/2017
Pages: 172
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Publisher: Rowman & Littlefield Publishers
Book Type: Paperback
Members Wishing: 0
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