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Managing Complex Service Systems (Service Science: Research and Innovations in the Service Economy)
Managing Complex Service Systems - Service Science: Research and Innovations in the Service Economy
Author: Richard Taylor, Christopher Tofts
This book establishes and communicates a scientific approach to the analysis, design and management of complex information systems enabled services. Case studies illustrate how the techniques described can be employed in large scale, real world examples that are developed to match the theoretical and practical presentation. The authors reframe...  more »
ISBN-13: 9780387097541
ISBN-10: 0387097546
Publication Date: 10/1/2010
Pages: 276
Edition: 1
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Publisher: Springer
Book Type: Hardcover
Members Wishing: 0
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