Management Excellence Author:Jim Harris In this hands-on, no fluff book, Dr. Jim Harris teaches the six essential skills for management success including how to solve problems, plan and organize work, communicate, delegate, train frontline staff, and motivate today's employees. Designed for the busy professional, this no-nonsense book is filled with easy-to-implement strategies, ta... more »ctics, and tools that can increase any manager's productivity and effectiveness.« less