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Making Government Great Again: Mapping the Road to Success with ISO 9001:2008
Making Government Great Again Mapping the Road to Success with ISO 90012008
Author: John D. Baranzelli, P.E.
This book is a case study of the first state transportation agency in the country to achieve ISO 9001:2000 certification for its major business processes: the Illinois Department of Transportation (IDOT). And IDOT sustained that achievement by successfully transitioning to ISO 9001:2008 in July 2009. Its registration encompasses all processes in...  more »
ISBN-13: 9780873897792
ISBN-10: 087389779X
Publication Date: 12/10/2009
Pages: 208
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Publisher: ASQ-Quality Press
Book Type: Hardcover
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