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Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
Lean Six Sigma for Service How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
Author: Michael L. George
Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment. <...  more »
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ISBN-13: 9780071418218
ISBN-10: 0071418210
Publication Date: 6/27/2003
Pages: 300
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Publisher: McGraw-Hill
Book Type: Hardcover
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