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Key Element Guide ITIL Continual Service Improvement: Aligned to the 2011 Editions
Key Element Guide ITIL Continual Service Improvement Aligned to the 2011 Editions Author:Stationery Office (Great Britain) The Continual Service Improvement Key Element Guide provides a handy reference to the content contained within the core ITIL Continual Service Improvement guidance and summarises its key elements. Continual Service Improvement delivers consistent, repeatable process activities as part of service quality; ITIL has always emphasized the importance... more » of continual service improvements. Focusing on the process elements involved in identifying and introducing service management improvements, the continual service improvement stage of the lifecycle also deals with issues surrounding service retirement« less
ISBN-13: 9780113313648 ISBN-10: 0113313640 Pages:95 Edition:2nd ed Rating: