2003 - Power of Ultimate Six Sigma the Keki Bhote's Proven System for Moving Beyond Quality Excellence to Total [r] (Hardcover) ISBN-13: 9780814407592 ISBN-10: 0814407595 Genre: Business & Money ? 1996 - Beyond Customer Satisfaction to Customer Loyalty the Key to Greater Profitability [Ama Management Briefing] (Paperback) ISBN-13: 9780814423622 ISBN-10: 0814423620 Genre: Business & Money ? 1991 - World Class Quality Using Design of Experiments to Make It Happen (Hardcover) ISBN-13: 9780814450536 ISBN-10: 0814450539 Genre: Business & Money 1 1991 - Next Operation As Customer [Ama Management Briefing] (Paperback) ISBN-13: 9780814423462 ISBN-10: 0814423469 Genres: Business & Money, Reference ? |