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Information Technology and Tourism - A Challenging Relationship (Springer Computer Science.)
Information Technology and Tourism A Challenging Relationship - Springer Computer Science. Author:Hannes Werthner, Stefan Klein Information systems in tourism, such as computer reservation systems, yield management systems, and tourism-marketing systems, have been among the pioneers of leading-edge technology applications and have driven the dynamics of development in tourism services. Tourism is regarded as one of the most successful applications of electronic commerce.... more » The book is synthesizing and analyzing the current situation, trying to set the stage and to show ways of future research. A common methodological approach and framework enables the analysis of the ongoing processes and the underlying trends. From both a technological and a managemental point of view, the work focuses on interorganizational processes and information systems, it takes a network-oriented approach, corresponding with the fact that travel and tourism is an interorganizational business. In order to provide a coherent picture, the work is located within a triangle of tourism research, information technology and computer science, and management science. With respect to these scientific fields, different perspectives are pursued and integrated: ? a market and industry perspective, looking at trends in the tourism industry, ? an analysis of the value chain and its redesign induced by modern information and communications technologies, ? a discussion of organizational impacts and the implications on management strategies, focusing on a business (network) redesign. Several case studies illustrate the strategies of different players in the industry, highlight structural changes, and indicate future trends. Extensive references provide a comprehensive coverage of the literature in tourism information systems.« less