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Improving Communication Skills for Better Care
Improving Communication Skills for Better Care Author:Jetta Fuzy RN MS Good communication is essential to providing excellent care! Give your aides the fundamental tools they will need to provide quality care. This in-service focuses on the communication skills that nursing assistants and home health aides need to have when dealing with both persons in their care and their fellow caregivers. Emphasis is placed on u... more »nderstanding verbal and non-verbal communication, barriers to good communication, and important skills to improve communication. This in-service also spends time on understanding the limitations of the elderly, hard of hearing, visually impaired, and aphasics, and provides suggestions for overcoming those limitations. Choose from lesson plans for 12 learning objectives covering:
- Verbal and nonverbal communication
- Establishing trust
- Using touch to communicate
- Communicating with the elderly
- Communicating with the hearing, vision, and speech impaired