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Implementing Itsm: From Silos to Services: Transforming the It Organization to an It Service Management Valued Partner
Implementing Itsm From Silos to Services Transforming the It Organization to an It Service Management Valued Partner
Author: Randy a. Steinberg
The traditional IT operating model of delivering IT to the business in the form of bundled capabilities and assets is now wearing thin in an age of cloud computing, on-demand services, virtualization, mobile devices, outsourcing and rapidly changing business delivery strategies. The role of IT is rapidly changing from a primary focus on engineer...  more »
ISBN-13: 9781490719580
ISBN-10: 149071958X
Publication Date: 5/9/2014
Pages: 458
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Publisher: Trafford Publishing
Book Type: Paperback
Members Wishing: 0
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