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Implementing ITIL: Adapting Your IT Organization to the Coming Revolution in IT Service Management
Implementing ITIL Adapting Your IT Organization to the Coming Revolution in IT Service Management
Author: Randy A. Steinberg
How do you implement ITIL? Finally, there is a book that shows you how! This is not a theoretical treatise, but a practical guide that shows you the activities and steps to show results quickly. In this book you will learn about: Defining and building a comprehensive implementation approach that incorporates process, technology, organiza...  more »
ISBN-13: 9781412066181
ISBN-10: 1412066182
Publication Date: 10/1/2005
Pages: 489
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Publisher: Trafford Publishing
Book Type: Paperback
Members Wishing: 0
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