ITIL Foundation Exam v70 SelfStudy Audio Course - Audio CDs Author:David Cassidy With this audio training course, passing your ITIL Foundation Exam will be a breeze! Designed for busy professionals, this audio course allows people to leverage their time by learning while commuting, exercising, or relaxing. Consisting of three audio CDs, the course covers the material you need to know to prepare for and pass the ITIL Foundati... more »on v7.0 Exam: 1. Exam Preparation Course - The first part is a full exam preparation course reviewing all of the important topic areas you will need to know to pass the exam. It covers key process areas, terminology, and roles, delivered in a simple-to-understand format that strips away much of the complexity normally associated with ITIL learning materials. 2. Quick Study Review - The second part is a short review of the most important materials from the ITIL Foundation v7.0 Exam. This recording presents an overview of each section of the full course in bullet point fashion, perfect for use as a review before the examination or as a quick reference in the future, after you have passed the exam. 3. Sample Exam Questions - The third part consists of sixty (60) sample exam questions delivered in multiple choice audio format. This will help you test your knowledge while driving to and from work, going to the gym with your iPod, riding your bike, or just spending a relaxing evening on the sofa. Test your knowledge to make sure you are ready for the ITIL Foundation v7.0 Exam.
We're offering the exam questions PLUS a full course and a fifteen minute study guide as well -- and all via the convenience of audio, allowing you to study on your Ipod or CD player!Sample Exam Questions Here is a an example of the questions you will be encountering in the 60 question audio examination section: Who is responsible for coordinating the production of the Forward Schedule of Changes, or FSC?
A) The Change Manager
B) Release Manager or
C) The Changer Advisory Board
The correct Answer is A) Change Manager. Which of the following terms means that an incident has deviated from the normal service level?
A) Urgency
B) Impact or
C) Means Time to Repair
The correct answer is B) Impact. Which of these choices is another term for Uptime?
A) Mean Time Between Failures
B) Mean Time Between System Incidents or
C) Mean Time to Repair
The correct answer is A) Mean Time Between Failures. Which of the following is not an activity of the Service Desk?
A) Handling Requests for Change
B) Being the First Line of Support for Customers
C) Determining the root cause of incidents
The correct answer is C), determining the root cause of incidents. This is an activity of Problem Management. Where are the contents of software releases mainained?
A) The Definitive Hardware Store, or DHS
B) The Configuration Management Database, or CMDB or
C) The Definitive Software Library.
The correct answer is C), The Definitive Software Library.Frequently-Asked Questions Q: Does the audio course cover ITIL V3?
A: Although the course does not go into V3 in great detail, the information provided in the course gives the student all the tools he will need in order to pass the examination. Q: How long is the course? A: The full audio course is 60 minutes, while the quick study guide is 15 and the 60 question examination is 60 minutes.« less