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IT Service Management From Hell: A Guide to Worst Practices
IT Service Management From Hell A Guide to Worst Practices
Author: Brian Johnson, Paul Wilkinson
A new spin on delivering IT infrastructure, this humorous look at the worst methods in IT sounds off against the limitations and small thinking that exists in IT departments today. Poking fun at the sacred cows and catch phrases used by nonthinking managers, including "project management," "risk management," "help desks," and "cost management," ...  more »
ISBN-13: 9789077212219
ISBN-10: 9077212213
Pages: 127
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Publisher: Van Haren Publishing
Book Type: Paperback
Members Wishing: 0
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