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How to Listen So That People Will Talk
How to Listen So That People Will Talk
Author: Mary Hartley
People often assume that listening is easy, yet, it's the least understood communication skill, as well as the most used. We spend 9 per cent of our time writing, 16 per cent reading, 35 per cent talking and 40 per cent listening, yet many of us make little effort to learn or develop listening skills. Poor listening is the cause of communication...  more »
ISBN-13: 9780859699693
ISBN-10: 0859699692
Publication Date: 6/1/2006
Pages: 128
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Publisher: Sheldon Press
Book Type: Paperback
Members Wishing: 0
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