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How to Design and Write Effective Customer Satisfaction Surveys
How to Design and Write Effective Customer Satisfaction Surveys
Author: Patrick Bultema
How do you compare what you think customers need to what they think they need? The only sure way is to conduct regular customer satisfaction surveys. Patrick Bultema presents an authoritative, step-by-step guide for planning, writing, and implementing effective customer satisfaction surveys for your support organization.
ISBN-13: 9781571250032
ISBN-10: 1571250034
Publication Date: 1/1/1993
Pages: 37
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Publisher: Help Desk Institute
Book Type: Paperback
Members Wishing: 0
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