We see that javascript is disabled or not supported by your browser - javascript is needed for important actions on the site. Read more

What's New - Home - Login

Member $avings: $81,751,792.45 | Books Available: 730,231 | Members Online: 190

Swap Used Books - Buy New Books at Great Prices!

How To Swap Books Sign Up Search submenu

PBS Market (New Books)

Gift Buying Guide

Book Browser Advanced Search Books Posted Today Member Book Reviews Award Winning Books NYT Best Sellers Amazon Best Sellers Most Traveled Copies Club Wish List

Discussion Forums Book Lists

Club Lists My Book Lists My Watched Lists Create a List

Blog Donations

School Donation Program In Memory of... Military Donation Program Friends of PBS

Box-O-Books Maps The Eclectic Pen Fun Stuff

20 Questions Sudoku Bookmark Creator

Top 100

Requests Posts Swappers Referrers Reviewers

Pulse of PBS Spread The Word

Invite Friends Bookmarks Facebook Page Facebook App More Ways...

Photo Gallery Recipes Club Tag Cloud Member Testimonials

Help Center submenu

How To Swap Books Browse Help Docs Ask the Librarian PBS Member Icons Live Help

Kiosk

PBS Market (New Books) Go Shopping Buy Credits Buy PBS Money Upgrade Membership Gift Certificates Transfer Credits

Need Help?

Search - Hire Tough, Manage Easy : How to Find and Hire the Best Hourly Employees

Hire Tough Manage Easy How to Find and Hire the Best Hourly Employees
Author: Mel Kleiman

According to statistics from the U.S. Department of Labor, businesses spent an estimated $26 billion in 1996 alone on hiring hourly employees. The Department also reports that half those employees were gone within six months - an incredible turnover rate of 100 percent per year. Mel Kleiman, a nationally recognized authority on recruiting, sele... more »cting, and retaining hourly employees, addresses this issue and offers step-by-step systems and ideas for better hiring in his new book, Hire Tough, Manage Easy. "Hourly workers represent 79 percent of the U.S. labor force," said Kleiman, "and these are the front-line service providers who are closest to the customer, so hiring right is extremely important. If the president of a grocery chain takes a day off, how many customers will notice? But if the aisles aren't clean or the checkout lines are ten people deep, you bet customers will notice and they probably won't be in any hurry to come back and repeat the experience. Kleiman said the current labor shortage has led to hiring horror stores about shortsighted managers desperate for workers: In its ad for warehouse people a North Carolina manufacturing firm specifically stated, "No drug testing." Another employer discovered through random drug testing that 20 employees were using illegal substances, but they didn't fire them because the company knew it would not be able to find anyone to replace them. More than a few companies report they are not even bothering to interview or check references for hourly position. "Desperate measures like these are a recipe for disaster," said Kleiman. "These employers are risking workers' compensation claims and negligent hiring lawsuits, as well as the possibility of losing countless customers who may interact with employees who couldn't care less. Besides these risks, no employer can afford to lower the bar even an inch because our latest research shows the No. 1 reason companies lose good hourly employees is because the good ones get tired of putting up with or carrying the load for the bad ones." Kleiman's book is divided into sections on recruiting, selecting, and interviewing. Highlights include: Recruiting - Kleiman reminds employers that advertising is only the fourth-best recruiting tool. The three best sources for employees are former employees, good current employees, and every applicant who is interviewed. Selection - Kleiman reviews the different results a company can expect from hiring easy (if you have a pulse, you're hired) and hiring tough (the harder the job is to get, the more good people will want it). Interviewing -What you see in the interview is probably better than you'll ever see again. Kleiman tells interviewers how to hone their skills, ask the right questions, and better interpret the information gathered.

ISBN-13: 9781893214002
ISBN-10: 1893214001
Publication Date: 1/25/1999
Pages: 184
Rating:

0 stars, based on 0 rating

Publisher: Humetrics, Incorporated
Book Type: Paperback
Reviews: Amazon | Write a Review

Genres:

Business & Money >> Job Hunting & Careers >> Job Hunting >> Interviewing
Business & Money >> General
Business & Money >> Industries >> Human Resources & Personnel Management

Back to the Top ↑

Search - Hire Tough, Manage Easy : How to Find and Hire the Best Hourly Employees

Loading...