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Healthcare Customer Service Revolution: the Growing Impact of Managed Care on Patient Satisfaction
Healthcare Customer Service Revolution the Growing Impact of Managed Care on Patient Satisfaction
Author: David Zimmerman, Peggy Zimmerman, Charles Lund, Chuck Lund
The Healthcare Customer Service Revolutionfocuses on measuring the quality of healthcare received by thousands of patients across the country. The number of discontented healthcare patients continues to increase, as does the number of employers and managed care payors who are willing to stand up for them and demand a better alternativ...  more »
ISBN-13: 9780786308934
ISBN-10: 0786308931
Publication Date: 1/15/1996
Pages: 217
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Publisher: McGraw-Hill Publishing Co
Book Type: Hardcover
Members Wishing: 0
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