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Guidance for Incident Management: According to ISO/IEC 20000 & 9001 Standards, Six Sigma and ITSM Best Practices
Guidance for Incident Management According to ISO/IEC 20000 9001 Standards Six Sigma and ITSM Best Practices
Author: Kiran Kumar Pabbathi, ServiceManagers.org
There are numerous books on incident management from different best practices, but none provide proper guidance on elements like implementation, improvement, and execution of operational activities. Hence, this book has been written focusing on those elements which were not covered by any best practice frameworks or by any other author. Guidanc...  more »
ISBN-13: 9780991320547
ISBN-10: 0991320549
Publication Date: 3/29/2015
Pages: 156
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Publisher: ServiceManagers.org
Book Type: Paperback
Members Wishing: 0
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