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On Great Service : A Framework for Action
On Great Service A Framework for Action
Author: Leonard L. Berry
Improving service quality has finally become a top priority of management today, yet according to service quality expert Leonard Berry only a handful of companies have managed to determine exactly what to improve and how to improve it. For the past two years, Berry studied dozens of companies of all sizes renowned for their capacity to deliver w...  more »
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ISBN-13: 9780029185551
ISBN-10: 0029185556
Publication Date: 4/1/1995
Pages: 292
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Publisher: Free Press
Book Type: Hardcover
Members Wishing: 0
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