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Global Quality: The New Management Culture
Global Quality The New Management Culture Author:John MacDonald, John Piggott A classic introduction to the principles of Quality Management written by the internationally recognised consultant and former colleague of Philip Crosby, John Macdonald. Recognition of the importance of Total Quality Management is growing daily. Global Quality is a new and practical guide to the principles and practices of quality management.... more » It provides a guide to the implementation of a process whose fundamental objective is to create a culture of total continuous improvement. The book is written in clear, down-to-earth language, and will serve as an invaluable introduction for anyone seeking to understand and apply the basic principles of Quality management.« less