Generalist Case Management Workbook Author:Marianne R. Woodside, Tricia McClam This workbook uses reality-based exercises to provide students with opportunities to think about, practice, apply, and reflect on skills needed by case managers on a day-to-day basis. Students participate in key parts of the case-management process, including making assessments, arranging services from other agencies, providing advocacy services... more », and allocating scarce resources.« less