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Evaluation of R&D Processes: Effectiveness Through Measurements
Evaluation of RD Processes Effectiveness Through Measurements Author:Lynn Ellis Written for research and development managers, this is a practical guide to using quantitative measurement techniques to gauge financial and non-financial company goals. Fifteen information-filled chapters show how to effectively choose R&D projects, create a customer satisfaction and effectiveness index, measure every component of "id... more »ea-to-customer" time, and create a "balanced scorecard" which focuses on innovation rather than implementation. The book also explains how to relate R&D procedures to external technical and commercial areas, explores new methods of evaluating and practicing time management, and shows how to use cross-functional teams to integrate R&D with other company functions. Each chapter concludes with a special "Lessons Learned" section that highlights how to put the information provided to practical use.« less