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Effective Difficult Conversations: A Step-by-Step Guide
Effective Difficult Conversations A StepbyStep Guide
Author: Catherine Soehner, Ann Darling
In an information landscape where change is the status quo, difficult conversations come with the territory. Being a library leader means knowing how to confidently steer these conversations so that they lead to productive results instead of hurt feelings, resentment, or worse.  Employees in a library will also encounter conflict, especially dur...  more »
ISBN-13: 9780838914953
ISBN-10: 0838914950
Publication Date: 1/16/2017
Pages: 128
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Publisher: Amer Library Assn Editions
Book Type: Paperback
Members Wishing: 2
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