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E-Services Handbook: Development, Delivery, and Management
EServices Handbook Development Delivery and Management
Author: Sanjiv Purba, Gregory Heim, Katie Comerford, Jim Rowan
Delivering online services is not as easy as it is often portrayed to be. While there is much potential for delivering good e-service, there are also many opportunities for organizations to fail. Managers and consultants need to master the key components and best practices required to excel in this highly competitive market. E-Services Handbook ...  more »
ISBN-13: 9780849329586
ISBN-10: 0849329582
Publication Date: 6/15/2010
Edition: 1
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Publisher: Auerbach Publications
Book Type: Hardcover
Members Wishing: 0
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