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Defusing Hostile Customers Workbook (Public Sector)
Defusing Hostile Customers Workbook - Public Sector
Author: Robert Bacal, R. Bacal
Customer service is tough enough in the best of times, it becomes even more challenging and difficult if you have to deal with angry, upset, frightened or abusive customers. If you deal with difficult or angry customers, no doubt you understand the stress and frustration YOU feel as an employee, not to mention the sheer amount of time these cust...  more »
ISBN-13: 9780968372234
ISBN-10: 0968372236
Publication Date: 10/1/1995
Pages: 226
Rating:
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Publisher: Bacal & Associates
Book Type: Plastic Comb
Members Wishing: 0
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