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Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence
Customer Service in Health Care A Grassroots Approach to Creating a Culture of Service Excellence
Author: Kristin Baird
Research confirms that it is six times more costly to attract a new customer than it is to retain an existing one.Creating a culture of service excellence requires planning, preparation, and persistence. Customer Service in Health Care is designed to provide readers with the fundamental information and skills to start or strengthen a cus...  more »
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ISBN-13: 9780787952518
ISBN-10: 0787952516
Publication Date: 6/29/2000
Pages: 250
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Publisher: Jossey-Bass
Book Type: Paperback
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