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Customer Acceptance of Water Main Structural Reliability
Customer Acceptance of Water Main Structural Reliability
Author: Nimmi Damodaran, Joanna Pratt, John Cromwell, Jeffrey Lazo, Elizabeth David, Robert Raucher, Charles R. Hemick, Eric Rambo, Ann Deb, Jerry Snyder
This book reports on an evaluation approach for utilities to use to assess customer perceptions, attitudes, and expectations for water system reliability; their tolerance to service disruptions and construction impacts; and their willingness to pay for expected levels of service. Strategies discussed include methods for assessing customers’ perc...  more »
ISBN-13: 9781583213926
ISBN-10: 1583213929
Publication Date: 8/28/2005
Pages: 263
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Publisher: American Water Works Research Foundation
Book Type: Paperback
Members Wishing: 0
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