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Crucial Accountability, 2E: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior
Crucial Accountability 2E Tools for Resolving Violated Expectations Broken Commitments and Bad Behavior Author:Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, David Maxfield The highly anticipated new edition of the New York Times bestseller Crucial Confrontations Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable, they sap up to 50% of organizational performance and account for 90% of divorces. Retitled Crucial Accountability, this updated version of Crucial Confrontation... more »s offers the tools for improving relationships in the workplace and in life, and resplving all these problems--permanently. Includes updated case studies and new research findings Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler (Orem, UT) are top international corporate consultants and cofounders of Vitality Alliance, Inc., and VitalSmarts. Together they have developed corporate training programs for dozens of Fortune 500 companies.« less