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The Coo Revolution: Reinventing Customer-Facing Processes for Moments of Truth
The Coo Revolution Reinventing CustomerFacing Processes for Moments of Truth
Author: Rich Phillips, Kramer Reeves, Peter Fingar
What do CEOs now demand of their COOs? The reinvention of customer-facing processes for moments of truth. Did you ever wonder about the replacement for Apple's legendary CEO, Steve Jobs? It was the COO, Timothy Cook. What? The chief operating officer became the CEO of one of the most profitable companies in history? Cook joined Apple in 1998, ...  more »
ISBN-13: 9780929652191
ISBN-10: 0929652193
Publication Date: 5/17/2013
Pages: 234
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Publisher: Meghan-Kiffer Press
Book Type: Paperback
Members Wishing: 0
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