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Convention Management and Service
Convention Management and Service
Author: James R. Abbey, Ph. D.
The ninth edition includes discussions of the impact of technology, both as a tool for sales and service, and as a desired amenity for meeting and convention groups. This edition also looks at changing demographics, in particular Millennials; and the increasing influence of meeting planners on a hotel's sales and servicing strategies. The textbo...  more »
ISBN-13: 9780866125086
ISBN-10: 0866125086
Publication Date: 8/25/2016
Pages: 663
Edition: 9th
Rating:
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Publisher: Educational Institute of the American Hotel Motel Assoc
Book Type: Paperback
Members Wishing: 0
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