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The Consultant's Scorecard, Second Edition: Tracking ROI and Bottom-Line Impact of Consulting Projects
The Consultant's Scorecard Second Edition Tracking ROI and BottomLine Impact of Consulting Projects Author:Jack Phillips, Patti Phillips Don?t just promise you'll produce profits?PROVE IT! With The Consultant's Scorecard in your hands, you have the tool you need to create effective impact and ROI statements for every project proposal you submit. Consultants and ROI experts Jack and Patti Phillips show how to measure and report value, results, and impact to d... more »ramatically expand your business. Whether yours is a small, one-person shop or a large, mega-consulting powerhouse, The Consultant's Scorecard provides what you need to go past the same old promises and provide cold, hard proof of success. This edition has been fully updated to put you in the best possible position to sell your services to clients who demand proof of unmistakable financial value. The Consultant?s Scorecard includes:
Samples of winning business proposals
Case studies of successful projects
Important trends and timely issues
Expanded support and application with downloadable tools provided online
Table of ContentsPart 1: Setting the Stage
Chapter 1. The Need for Consulting Accountability from the Client Perspective
Chapter 2. What's in it for Me: How Consultants Can Prove the Value of their Work to Clients
Chapter 3. Initial Analysis and Planning
Part 2: The Six Measures
Chapter 4. Was it Useful: How to Measure Reaction and Satisfaction
Chapter 5. What Did the Client Org Learn: HT Measure Skill and Knowledge Changes
Chapter 6. Was the Intervention Planned Properly: HT Measure Implementation, Application, and Utilization
Chapter 7. What Was the Impact: HT Capture Business Impact Data
Chapter 8. HT Calculate and Interpret ROI and other Measures of Financial Payoff
Chapter 9. HT Capture and Report the Non-Financial Benefits
Part 3: Key Issues with the Measures
Chapter 10. Separating the Consulting Impact from Other Factors
Chapter 11. How to Convert Business Measures to Monetary Values
Chapter 12. How Much Did It Cost: Monitoring the True Costs
Part 4: Challenges
Chapter 13. HT Build a Business Case for the Consulting Expense
Chapter 14. HT Provide Feedback and Communicate Results to Clients
Chapter 15. Overcoming Resistence and Barriers to Measuring Consulting ROI« less