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A Complaint is a Gift (EasyRead Large Edition): Recovering Customer Loyalty When Things Go Wrong
A Complaint is a Gift Recovering Customer Loyalty When Things Go Wrong - EasyRead Large Edition
Author: Janelle Barlow
The title of this book can be a little misleading because ostensibly this is just a book about how to deal with complaints. And while complaints are talked about on just about every single page, this book is really about a much more important and broader topic: delivering great service. Everyone knows that great service is important, yet very fe...  more »
ISBN-13: 9781442965010
ISBN-10: 1442965010
Publication Date: 9/2/2009
Pages: 480
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Publisher: ReadHowYouWant
Book Type: Paperback
Members Wishing: 0
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