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Competing on Excellence: Healthcare Strategies for a Consumer-Driven Market
Competing on Excellence Healthcare Strategies for a ConsumerDriven Market
Author: Alan M. Zuckerman, Russell C. Coile
In today's consumer-driven marketplace, healthcare organizations gain market share by demonstrating excellence in clinical outcomes and customer service. Growing numbers of healthcare institutions are striving for and achieving ratings like top 100, five-star, magnet hospitals, and the 100 best places to work in America. Competing on Excellence...  more »
ISBN-13: 9781567932102
ISBN-10: 156793210X
Publication Date: 10/2003
Pages: 196
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Publisher: Health Administration Press
Book Type: Paperback
Members Wishing: 0
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