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Compassionate Communication: Desktop Reference for Times of Transition
Compassionate Communication Desktop Reference for Times of Transition Author:Amy Florian This sturdy twelve-page guide gives you just-in-time refreshers of artful and compassionate things to say (and not say) when clients navigate life transitions, loss, and grief. Keep it on your desk to help you serve people well and build relationships and loyalty during your clients' toughest life moments. The document includes: ? 32 Effective Q... more »uestions to Ask During Life Transitions ? 26 Compassionate Things to Say in a Client's Toughest Times ? Ways to Acknowledge the Mixed Experience of Positive Transitions ? Phrases to Avoid When Offering Support or Comfort ? 10-Step Protocol for Attending Services After a Death« less