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Call Center People Management Handbook and Study Guide (ICMI's Handbook/Study Guide)
Call Center People Management Handbook and Study Guide - ICMI's Handbook/Study Guide
Author: Brad Cleveland, Debbie Harne
The ICMI study guide series begins with this important topic ? people management. The Call Center People Management Handbook and Study Guide covers competencies related to the effective hiring, management and development of call center employees. The study guide begins by covering the design of an effective call center organizational struct...  more »
ISBN-13: 9780970950741
ISBN-10: 0970950748
Publication Date: 2/1/2003
Pages: 476
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Publisher: ICMI Press (International Customer Management
Book Type: Paperback
Members Wishing: 0
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