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Search - Call Center Management on Fast Forward : Succeeding in Today's Dynamic Inbound Environment (6 cassettes + booklet)

Call Center Management on Fast Forward : Succeeding in Today's Dynamic Inbound Environment (6 cassettes + booklet)
Call Center Management on Fast Forward Succeeding in Today's Dynamic Inbound Environment - 6 cassettes + booklet
Author: Brad Cleveland, Julia Mayben
The How To Book(on tape)for Call Center Managers! Learn how to achieve service level with quality in an era of more transactions, growing complexity and heightened customer expectations. Understand the "how" behind best practices, boost customer satisfaction, win top management's support, and discover what separate a good call center from a grea...  more »
ISBN-13: 9780965909310
ISBN-10: 096590931X
Publication Date: 5/1/1999
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Publisher: Call Center Press
Book Type: Audio Cassette
Members Wishing: 0
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