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The Call Center Dictionary: The Complete Guide to Call Center and Help Desk Technology and Operations
The Call Center Dictionary The Complete Guide to Call Center and Help Desk Technology and Operations
Author: Madeline Bodin, Keith Dawson
The language of the call center comes from many fields including telecommunications, engineering, and computer programming. The Call Center Dictionary not only explains what a particular technology is, but also how it can help improve relationships with customers.
ISBN-13: 9781578200436
ISBN-10: 1578200431
Pages: 277
Edition: 2nd
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Publisher: Cmp Books
Book Type: Paperback
Members Wishing: 0
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