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Beyond Quality: New Standards of Total Performance That Can Change the Future of Corporate America
Beyond Quality New Standards of Total Performance That Can Change the Future of Corporate America Author:Jerry Bowles, Joshua Hammond "Quality" has been a buzzword in business circles for a long time--but as today's companies seek a vision for the future, it becomes necessary to go "beyond quality" with a true corporate commitment and a long-term plan for continuous improvement. This book examines the efforts of such giants as AT&T and Motorola and offers guidelines on what wo... more »rks, what doesn't, and why--to change the way you manage today, and tomorrow.« less