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Beyond the Balanced Scorecard: Improving Business Intelligence with Analytics
Beyond the Balanced Scorecard Improving Business Intelligence with Analytics
Author: Mark Graham Brown
Improve the "Health" of Your Organization by Using the Right Metrics! The vast majority of companies use some form of balanced scorecard to measure performance measu, yet recent research suggests that most scorecards are based on singular, unsophisticated measurements, providing flawed data on the state of the organization. Beyond the B...  more », by Mark Graham Brown, provides managers with the right metrics for evaluating important aspects of performance that are not accurately tracked by most companies and government organizations. Leaders will learn how to objectively measure:
  • Relationships with Customers
  • Employee Satisfaction
  • External Business Environment
  • Supplier/Vendor performance
  • Strategy and Financials
    • This book will show you how toconstruct a performance index, as well as provide you with example metrics of various aspects of performance that are difficult to measure.
    ISBN-13: 9781563273469
    ISBN-10: 1563273462
    Publication Date: 1/12/2007
    Pages: 240
    Edition: 1
    Rating:
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    Publisher: Productivity Press
    Book Type: Hardcover
    Members Wishing: 0
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