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Search - Benchmarking Staff Performance: How Staff Departments Can Enhance Their Value to the Customer (Jossey Bass Business and Management Series)

Benchmarking Staff Performance: How Staff Departments Can Enhance Their Value to the Customer (Jossey Bass Business and Management Series)
Benchmarking Staff Performance How Staff Departments Can Enhance Their Value to the Customer - Jossey Bass Business and Management Series
Author: Jac Fitz-Enz
This groundbreaking book shows how to apply benchmarking techniques to your organization as a way to measure the added value of staff. Fitz-Enz shows how to plan and execute a benchmarking project that clearly demonstrates the vital, measurable role staff departments play in contributing to quality, productivity, and service in organizations...  more »
ISBN-13: 9781555425739
ISBN-10: 1555425739
Pages: 218
Edition: 1st
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Publisher: Pfeiffer & Company
Book Type: Hardcover
Members Wishing: 0
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