The Basics of Process Mapping Author:Robert Damelio Process mapping gives you an accurate picture of work flow and customer-supplier relationships, which in turn helps you make the right improvements. The Basics of Process Mapping introduces process mapping and shows you how to use it in your organization. Two levels of process mapping are detailed: Relationship mapping, which gives a "macro," ... more »aerial view of work relationships and the flow of work, and highlights customer-supplier interactions.
Cross-functional process mapping, which gives a closer view of work as it is really performed, across functions, showing where specific process steps fall. The book contains a case study of both levels of process mapping and guidelines for when to use each type. It also explains the relationship of process mapping to flowcharting. This book is great to use as a hands-on team resource, a training supplement, and a reference.« less