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Baldridge Award Winning Quality: 13th Edition- Covers the 2004 Award Criteria How to Interpret the Baldrige Criteria for Performance Excellence
Baldridge Award Winning Quality 13th Edition Covers the 2004 Award Criteria How to Interpret the Baldrige Criteria for Performance Excellence Author:Mark Graham Brown The 13th edition for the 2004 Baldrige criteria provides you with the best understanding of this exhaustive quality program. Written in an easy-to-understand format by one of the best-known authorities on the Baldrige criteria, Mark Graham Brown, it is the most recognized reference in its field. The book illustrates the key relationships that ex... more »ist among the criteria and details how the scoring scale operates, both critical aspects of writing a Baldrige Award application.The book provides a clear and concise explanation on how to prepare for a site visit, its purpose, what a Baldrige examiner looks for, and the questions typically asked during the visit. As well, the new edition includes a list of state awards based on the Baldrige criteria. The awards are organized by state for easy reference.« less