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Assessing Service Quality: Satisfying the Expectations of Library Customers, Third Edition
Assessing Service Quality Satisfying the Expectations of Library Customers Third Edition
Author: Peter Hernon, Ellen Altman, Robert E. Dugan
Academic and public libraries are continuing to transform as the information landscape changes, expanding their missions into new service roles that call for improved organizational performance and accountability. Since "Assessing Service Quality" premiered in 1998, receiving the prestigious Highsmith Library Literature Award, scores of library ...  more »
ISBN-13: 9780838913086
ISBN-10: 0838913083
Publication Date: 5/13/2015
Pages: 234
Edition: updated
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Publisher: ALA Editions
Book Type: Paperback
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