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101 Lessons For GREAT Call Center Management
101 Lessons For GREAT Call Center Management
Author: Dan Coen
101 Lessons for GREAT Call Center Management subscribes to the premise that great ideas can be taught in a SIMPLE and FUN format. The book and its content are inventive, creative and innovative. 101 lessons, concise and clear to understand, quick to read and digest, supported by lesson plans and cartoons to consider, brainstorm and then imple...  more »
ISBN-13: 9780979554407
ISBN-10: 0979554403
Publication Date: 9/17/2007
Pages: 112
Edition: 1st
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Publisher: DCD Publishing
Book Type: Paperback
Members Wishing: 0
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