Negotiating the Better Deal Author:Peter Fleming All managers need to develop negotiating skills in order to achieve their own goals and those of their companies. This book provides the manager - and all those who negotiate - with a step-by-step guide to developing those skills. Drawing on the tried and tested approach of numerous negotiation skills workshops, this book guides the manager thro... more »ugh the key areas of the deal-making process. Areas covered include: * non-verbal communication * methods of persuasion * negotiating in teams * conflicts and deadlock * strategies and tactics * getting that deal. This volume incorporates case studies and assignments which equip the manager with the tools needed to negotiate the better deal.« less