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Search - ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals

ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals
ICMI's Call Center Management Dictionary The Essential Reference for Contact Center Help Desk and Customer Care Professionals
Author: Brad Cleveland
ICMI's Call Center Management Dictionary is a practical, comprehensive reference for customer contact professionals. This essential resource covers a host of subjects, including, but not limited to, measurements, objectives, reporting, analysis, forecasting, planning, monitoring, coaching, quality, performance, improvement, human resources, trai...  more »
ISBN-13: 9780965909358
ISBN-10: 0965909352
Publication Date: 4/1/2003
Pages: 209
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Publisher: ICMI Press (International Customer Management
Book Type: Paperback
Members Wishing: 0
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