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Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition)
Call Center Management on Fast Forward Succeeding in the New Era of Customer Relationships - 3rd Edition
Author: Brad Cleveland
Call Center Management on Fast Forward is the most widely read book on contact center/call center management available today. Trusted for its accuracy, clarity and proven guidance, it has become required reading in organizations around the world. Now, this third edition is updated and expanded to include social media, evolving customer expectati...  more »
ISBN-13: 9780985461102
ISBN-10: 0985461101
Publication Date: 5/8/2012
Pages: 510
Edition: Third
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Publisher: ICMI Press
Book Type: Perfect Paperback
Members Wishing: 0
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