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Call Center Leadership and Business Management Handbook and Study Guide (ICMI's Handbook/Study Guide)
Call Center Leadership and Business Management Handbook and Study Guide - ICMI's Handbook/Study Guide
Author: Brad Cleveland, Debbie Harne
Call center professionals continue to grow in stature as the call center?s value contribution is heightened within organizations. As call centers handle increasingly complex transactions and provide other departments with vital customer information, leaders must be equipped to combine specialized call center knowledge with sound management pract...  more »
ISBN-13: 9780970950772
ISBN-10: 0970950772
Publication Date: 2/1/2003
Pages: 434
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Publisher: ICMI Press (International Customer Management
Book Type: Paperback
Members Wishing: 0
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