Skip to main content
PBS logo
 
 

Search - Call Center Agent Turnover and Retention: The Best of Call Center Management Review, Second Edition (Best of Call Center Management Review)

Call Center Agent Turnover and Retention: The Best of Call Center Management Review, Second Edition (Best of Call Center Management Review)
Call Center Agent Turnover and Retention The Best of Call Center Management Review Second Edition - Best of Call Center Management Review
Author: Brad Cleveland, Susan Hash
High agent turnover can cripple an organization?draining the call center?s budget, destroying staff morale and eroding customer satisfaction. Progressive call centers have taken a proactive approach to the battle against attrition with agent-centric processes designed to find, develop and keep top-performers. Call Center Agent Turnover and Reten...  more »
ISBN-13: 9781932558043
ISBN-10: 1932558047
Pages: 186
Edition: 2nd
Rating:
  ?
0 stars, based on 0 rating
Publisher: Call Center Press
Book Type: Paperback
Members Wishing: 0
Reviews: Amazon | Write a Review


Genres:


Back to the Top ↑
By using this Web site, you confirm that you have read, understood, and agreed to be bound by the Terms of Use. As an Amazon Associate we earn from qualifying purchases.
US Patent Number 7,877,315 | Copyright © 2004 - 2024 PaperBackSwap.com. All Rights Reserved.